Privacy Policy

GramSe ("GramSe", "we", "our", or "us") is committed to safeguarding the privacy of its users and protecting the personal and agricultural information shared with us. This Privacy Policy describes how GramSe collects, uses, stores, processes, and discloses information when you access or use our website, mobile application, or any related products and services operated by GramSe (collectively referred to as the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

GramSe is an Indian Agri-tech platform focused on empowering farmers and rural entrepreneurs through crop planning, farm tracking, market linkage facilitation, and data-driven agricultural insights to improve income, productivity, and sustainability across the farm-to-market value chain.

Information We Collect

When you use the GramSe Platform, we may collect personal information such as your name, mobile number, email address, residential or farm address, village, district, state, and other profile details necessary to identify you and provide services effectively. In certain cases, we may also collect identification or verification-related information to comply with legal, regulatory, or operational requirements. This information is collected when you register on the Platform, interact with our services, communicate with us, or voluntarily provide such information.

In addition to personal information, GramSe collects farm-related and agricultural data including but not limited to crop details, crop planning data, land and farm information, farming practices, input usage, farm activity logs, and tracking information. This data enables us to provide personalized farm advisory, analytics, monitoring, and decision-support services. GramSe may also collect technical and usage-related information such as IP address, device type, browser information, operating system, log files, access times, and interaction patterns to improve platform performance, security, and user experience.

How We Use Your Information

The information collected by GramSe is used to operate, maintain, and improve our services, enable crop planning and farm tracking features, facilitate market linkages between farmers and buyers, communicate important updates and service-related notifications, provide customer support, enhance platform security, prevent fraud or misuse, and comply with applicable laws and regulations. We may also use aggregated or anonymized data for research, analytics, and improvement of agricultural insights without identifying individual users.

Information Sharing

GramSe does not sell personal data to third parties. However, information may be shared with trusted service providers, technology partners, logistics partners, or market linkage partners strictly for the purpose of delivering services on our behalf. Such sharing is limited to the minimum data required and is governed by confidentiality obligations. Information may also be disclosed if required by law, regulation, court order, or governmental authority, or if disclosure is necessary to protect the rights, safety, and integrity of GramSe, its users, or the public.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect user data against unauthorized access, loss, misuse, alteration, or disclosure. While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure, and GramSe cannot ensure absolute data security.

Data Retention

User information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Upon account deletion, personal data may be removed or anonymized unless retention is required by law.

Your Rights

Users have the right to access, update, correct, or request deletion of their personal information, subject to applicable laws and operational requirements. Users may also withdraw consent for certain data processing activities by contacting GramSe, although such withdrawal may limit access to certain services.

Cookies and Tracking

The Platform may use cookies and similar technologies to enhance functionality, analyze usage patterns, and improve service delivery. Users may control cookie preferences through their browser settings, though disabling cookies may affect certain features.

Children's Privacy

GramSe services are not intended for individuals under the age of eighteen without parental or guardian consent. We do not knowingly collect personal data from minors.

Policy Updates

GramSe reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting on the Platform, and continued use of the services constitutes acceptance of the revised policy.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy, users may contact us at support@gramse.org.